Frequently Asked Questions
Quick answers to common questions about our IT services.
What areas do you serve in Uganda?
We primarily serve businesses in Kampala and the surrounding areas, but we also provide remote support and can travel to other regions for larger projects.
What are your support hours?
Our standard support hours are Monday to Friday, 8 AM to 6 PM EAT. We also offer 24/7 support packages for mission-critical systems.
Do you offer payment plans?
Yes! We offer flexible monthly payment plans for managed IT services and can structure project payments in milestones.
How quickly can you respond to emergencies?
For managed service clients, we aim for a 2-hour response time for critical issues and same-day response for standard requests.
What cloud platforms do you work with?
We work with all major cloud providers including AWS, Microsoft Azure, Google Cloud, and DigitalOcean. We recommend solutions based on your specific needs and budget.
Can you integrate with mobile money services?
Absolutely! We have extensive experience integrating MTN Mobile Money, Airtel Money, and payment gateways like Flutterwave and Pesapal.
Do you provide training for our staff?
Yes, we include training as part of all implementations and can provide additional cybersecurity awareness training for your team.
What size businesses do you work with?
We work with businesses of all sizes, from small startups to large enterprises. Our solutions scale with your growth.