WhatsApp and social media integration
Your systems on WhatsApp, Facebook, Instagram and TikTok, where your customers already are.
+256 742 020 610, Mon to Fri, 8:00 to 18:00 EAT.
What is in the scope
This is the service businesses buy from us most, and the reason is simple: Ugandan business runs on WhatsApp, and a company that answers there wins the customer who was never going to fill in a website form. We connect your systems to the WhatsApp Business API and to Meta, Instagram and TikTok: invoices, booking reminders and order updates sent by the system the moment they happen, auto-replies that settle the common questions and hand the rest to a person, and product catalogues a customer can browse without leaving the chat. The bookings, confirmations and auto-replies on this website run on the same integration we would build for you.
- WhatsApp Business API setup, verification and message templates
- Automated messages from your own systems: invoices, reminders, order updates
- Auto-replies that hand to a human, with the conversation attached
- Meta, Instagram and TikTok shop catalogues and pixels wired to your stock
From first meeting to hand-over
- Map the conversations
- Which messages your business sends and answers every day, and which system each one should come from.
- Connect
- The API, the number, the templates and the webhooks into the systems you already run, tested on your own staff first.
- Run and report
- Delivery rates, response times and what each conversation category cost, monthly, from the platform’s own numbers.
We build on the WhatsApp Business API and Meta Business Suite, with Instagram and TikTok catalogues where you sell, wired to your systems over their own APIs.
Before you get in touch
- Who else does this in Kampala?
- Plenty of agencies will run your WhatsApp adverts, and that is a different job. Wiring the Business API into the systems a business already runs — billing, bookings, stock — is engineering work, and far rarer. Whoever you talk to, including us, ask them the same question: show me yours running. Ours is the confirmations this website sends.
- Do we need the WhatsApp Business API, or is the free app enough?
- For one person answering chats, the free app is enough and we will say so. The API is for when your systems need to send — invoices, booking reminders, order updates — or when several staff answer one number with a record of who said what. That line decides it, not the size of your company.
- What does WhatsApp itself charge?
- Meta bills per conversation, in categories with different prices, and replies inside a chat the customer started are the cheapest kind. We set the templates up so your routine traffic lands in the cheap categories, and the monthly report shows what each kind of conversation cost you.
- What happens when the automation does not know the answer?
- It hands the chat to a person, with the history attached, and says so plainly rather than pretending. An auto-reply that argues with a customer costs more than it saves. The handover rules are agreed with you before anything goes live.